Doorstep Delivery Scheme Of 40 Public Services Launched In Delhi
Taking an unprecedented move to make the government services available at the doorstep for the citizens, Delhi chief minister Arvind Kejriwal has introduced a doorstep delivery of 40 government services for the people of Delhi. Following the announcement, the services started on Monday, and as many as 21,000 calls were attempted to avail the doorstep delivery of services on the first day of its launch, even as 369 appointments could be fixed due to heavy traffic at designated call centres.
Launching the scheme at Delhi Secretariat, the Chief Minister called it a “historic step” and revolutionary change, by which the people will now not have to waste their time standing in queues at government offices. “By 6 pm on Monday, the total number of calls connected was 2,728. Out of these 2,728, the number of calls answered stood at 1,286 at 6 pm. Rest of the calls were on waiting line and are being called back,” the government said in a statement.
The AAP government has hired a private company – VFS Global Services Pvt Ltd – through which its services will be provided at the doorstep of citizens. After police verification, 66 Mobile Sahayaks (facilitators) have been hired so far, through the company to set up a call centre.
The company’s head of operations, Manpreet Singh Arora, said Delhi has 11 districts, which will have six facilitators and one supervisor each. Arora said that more facilitators will be hired and police verification for them is under process.
The Mobile Sahayak will be equipped with all necessary equipment such as biometric devices and a camera. As per the plan, if a person wants to apply for a driving license, he or she will have to call the helpline number and give the details. Thereafter, the agency will assign a Mobile Sahayak who will visit the applicant’s residence and get the required details and documents.
“This is the end of an era in governance and beginning of an era. Now, people will not have to stand in long queues. The government will come to your door to serve you and by doing this, the government will serve the public in a true sense,” Kejriwal had said. “The citizens now just have to dial 1076 and request for the service they need. They will have to pay Rs 50 for the 40 government services included in the scheme. The work will be done easily, fast and without any touts,” he added.
Looking at the huge number of calls received on the first day, the number of operators is being increased from 40 to 80 on Tuesday. Similarly, the number of lines is also being increased from 50 to 120 from Tuesday.
AAP’s plan, stalled for several months, was back on track after a five-judge Constitution Bench in July ruled that the elected government is the boss in the capital and does not need a sign-off on every decision. The party had accused Lieutenant Governor Anil Baijal and the centre of blocking the plan to stop AAP from getting any credit.