This 2018 incident remains a stark reminder of food safety violations in Indian food chains and consumer protection rights.

Subway Outlet In Hyderabad Serves Cockroaches

A Subway franchise located in the Hyderabad Central Mall at Punjagutta, apparently ‘served’ cockroaches to a customer. In a video posted by the customer, Marunganti Vamshikrishna Reddy, it is seen that when questioned about the incident, the lady managing the store yells at him and repeatedly tells him to leave the store. When Reddy tries talking to her and asks her how they could serve food infested with insects, she starts yelling and accuses him of making false claims. She further accuses him of ‘misbehaving’ with her and talking to her in a ‘rude’ manner.

The Subway Video As Recorded By Marunganti Vamsi Krishna Reddy Goes As Below:

The Subway Management Denies Responsibility

Reddy meanwhile tries explaining to her, that how his daughter had a cockroach in her mouth because of the soft drink served by them. The lady changes her tone when she realises that the entire episode is being recorded by Reddy on his phone. But, she finally loses her cool and yells at him to leave the store. She tries to get him kicked out with the help of the security guard when he points out at the cockroaches infesting the store. When he refuses to budge and asks her to shut the outlet, she tries to grab the camera and in turn, accuses him of ‘how dare he touch her’.

Reddy has lodged a complaint against the store in question.

It is shocking to see a lady, who runs a franchise at a well-known mall, misbehave with a customer when she is in the wrong and blatantly try to use the sentence ‘misbehave with a lady’ time and again. It can be clearly seen that the man coolly tries to discuss the issue with her, and she is the one who is creating a scene out there. In the video, his perplexed daughter can be seen standing at the back witnessing the scene unfold before her. The lady is setting such a negative example for the child with her attitude and behaviour.

Well, Subway just changed the meaning of ‘fresh and crunchy” food!

Frequently Asked Questions

What happened at the Hyderabad Subway outlet in Punjagutta?

A customer found a cockroach in a soft drink served at the Subway franchise in Hyderabad Central Mall. When he confronted the staff, the female manager yelled at him and denied responsibility, eventually trying to eject him from the store.

Did Marunganti Vamshikrishna Reddy file an official complaint?

Yes, the customer Marunganti Vamshikrishna Reddy lodged a formal complaint against the Subway store after the incident. He also recorded a video documenting the manager’s reaction and the cockroaches infesting the outlet.

How did the Subway staff respond to the cockroach complaint?

The store manager initially denied the complaint and accused the customer of making false claims. She changed her tone only when she realized she was being recorded. She later tried to grab the camera and forcibly remove the customer from the store.

What action did Subway management take after the viral video?

While the article mentions that Subway management initially denied responsibility, the exact remedial actions taken were not fully disclosed. The incident sparked significant public outrage on social media and raised questions about food safety protocols in the franchise.

Which Subway location in Hyderabad had the cockroach issue?

The incident occurred at the Subway franchise located in Hyderabad Central Mall at Punjagutta. The outlet’s poor hygiene standards were visible in the video, with multiple cockroaches infesting the store environment.